1. Payment Methods:
We offer multiple secure payment options for your convenience, including:
- Bank Wire Transfer (available for customers with a valid business bank account)
- Banker’s Cheque (available for approved domestic customers only)
- Western Union
- MoneyGram
- Xoom
- Other reliable international payment services, subject to mutual agreement.
2. Currency:
Unless otherwise stated, all prices are quoted in United States Dollars (USD).
3. Minimum Order Quantity (MOQ):
Our standard minimum order quantity is 40 pieces per design and per color. We do not accept single-item or retail orders.
4. Pricing and Quotes:
Prices may be updated without prior notice due to changes in material or production costs. However, any official quotation provided to a customer will remain valid for 30 days from the date of issue.
5. Sample and Design Approval:
A production sample will be prepared for your review before mass production begins. Production will only commence after you have approved the sample. Please note that all sample orders require a non-refundable advance payment, which must be received before sample production starts.
6. Payment Schedule:
A 50% advance payment of the total order value is required before production begins.
The remaining 50% balance must be paid after production is completed and before the shipment is dispatched.
For long-term customers with a strong payment history, customized payment arrangements may be considered at our discretion.
7. Payment Due Date:
Late payments may result in production delays, shipment postponements, or delays in processing future orders.
Prompt payment helps us maintain efficient production schedules and timely deliveries.
9. Order Cancellation:
Orders may be canceled without additional charges within three (3) days of order confirmation. If production has already started, cancellation requests may incur charges for materials, labor, and work completed up to the cancellation date.
10. Delivery and Shipping:
Shipping charges are calculated separately and will be added to the final invoice. We work with trusted shipping partners to ensure your products are delivered safely and on time. If you have preferred shipping methods, carriers, or special delivery instructions, please inform us before shipment, and we will make every reasonable effort to accommodate your requirements.
11. Taxes and Duties:
Unless specifically stated otherwise, all quoted prices exclude taxes, import duties, customs fees, and other government charges. Customers are solely responsible for any taxes, customs duties, import fees, or related charges imposed by their country’s authorities. We recommend contacting your local customs office or tax authority for information regarding applicable import costs.
12. Credit Terms:
We do not offer credit facilities.
All orders must be paid according to the payment schedule outlined above. Production will begin only after the required advance payment has been received, and shipments will be released only after the outstanding balance has been paid in full.
13. Returns and Refunds:
Returns are accepted only for products that are defective, damaged, or do not meet the approved specifications.
Eligible items may be replaced or refunded in accordance with our Return Policy after verification. By placing an order with ProTenSports, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or require further information regarding our payment terms or ordering process, please contact us at hello@protensports.online. Our team will be happy to assist you.